CANCELLATION POLICY

Upon booking approval, a 50% deposit is required to secure your booking.   

Free cancellation is available up to 30 days before arrival.    If you cancel within 30 days of arrival, the deposit is non-refundable..     If no cancellation is made, the remaining 50% is payable 14 days prior to checkin.

Force Majeure - If a cancellation occurs due to unforeseen circumstances such as natural disasters, government travel restrictions, or other force majeure events, we will offer a full credit for future stays, valid for up to 12 months.

Guests who shorten their stay after check-in will be charged for the full original booking.

No-shows will be charged the full booking amount.

More information on how to pay for your reservation will be advised via email after we receive your request to reserve dates.

We offer a flexible cancellation policy of 30 days

ACCOMMODATION OF CHILDREN

Villa Eleni has three bedrooms - one king size bed in bedroom 1 and two queen size beds in bedrooms 2 and 3 respectively - all with private ensuites featuring double vanities. a bidet toilet and walk in shower.

The villa sleeps up to 6 people with an occupancy of two guests per bedroom and this includes children in the room guest count.

Extra beds are not provided for children and so they are included in the total room count by sharing one of the available beds or fully occupying one of the available beds.   Infants in cribs are considered additional to the guest count and a portable crib can be hired for you at an addition charge with sufficient prior notice.   If you are travelling with children and have questions, please contact us and we will review your request on an individual basis.

WATER CONSERVATION AND EXTRA LINEN 

Water conservation is a crucial aspect of sustainable hospitality, especially in vacation villas, where linen changes can significantly impact water usage.     Reducing the frequency of linen changes— we provide change over every four days —helps save thousands of litres of water annually by minimizing the need for laundering.     This practice not only conserves water but also reduces energy consumption and the use of detergents, which can harm the environment. 

We encourage guests to participate in water-saving measures, such as reusing towels and requesting linen changes only when absolutely necessary, enhances environmental stewardship while maintaining comfort. 

Linen will be refreshed on the morning of the 5th day of stay for no charge at Villa Eleni and by adopting such policies, we can contribute to Bali's effort to preserve water resources for future generations and especially given that Bali is already experiencing extreme water shortage due to the massive new development on the Island.

If you require more frequent linen changes outside of the current turnaround, a laundry fee of Rp 150.000 per room will be charged. for each room change.